Last updated: December 15, 2024
Welcome to Tuguang Logistics. These Terms of Service ("Terms") govern your use of the website located at tuguanglog.com (the "Site"), our mobile applications (the "Apps"), and the logistics services, technology solutions, and related services provided by Zhengzhou Tuguang Logistics Technology Co., Ltd. ("Tuguang Logistics," "we," "us," or "our").
By accessing or using our Site, Apps, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. If you are using the services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
Tuguang Logistics provides comprehensive logistics solutions including but not limited to:
Our mobile applications provide:
Our services may include integration with or use of third-party services, including advertising networks, analytics providers, and payment processors. Your use of such third-party services may be subject to their own terms and policies.
You must be at least 13 years old to use our services. If you are under 18, you represent that you have obtained parental or guardian consent to use our services. Our services are not intended for children under 13 years of age.
To access certain features of our services, you may need to create an account. You agree to:
We reserve the right to suspend or terminate your account if you violate these Terms or engage in prohibited activities.
You agree to use our services only for lawful purposes and in accordance with these Terms. You may use our services to:
You agree not to:
You retain ownership of content you submit through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content for the purpose of providing our services.
All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by Tuguang Logistics and are protected by copyright, trademark, and other intellectual property laws.
The Tuguang Logistics name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tuguang Logistics. You may not use such marks without prior written permission.
If you provide feedback, suggestions, or ideas regarding our services, we may use them without obligation to you.
All prices for our services are as quoted on our website or as agreed upon in writing. We reserve the right to change prices at any time.
We accept various payment methods as indicated on our website. All payments must be made in the currency specified.
You agree to pay all charges at the prices then in effect. We may charge your selected payment method for any orders placed through our services.
Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
We will process shipments according to the service level selected. Delivery times are estimates and may vary based on destination, customs clearance, and other factors.
Risk of loss or damage to goods passes to you upon delivery at the specified destination. We recommend obtaining insurance for valuable shipments.
You are responsible for all customs duties, taxes, and other charges associated with international shipments. We may provide assistance with customs documentation but are not responsible for delays or charges due to customs issues.
We provide tracking information for all shipments. You can monitor your shipments through our website or mobile applications.
We warrant that:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
We are not responsible for the accuracy, completeness, or reliability of any third-party content, including advertising, that may appear through our services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TUGUANG LOGISTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT OR $100, WHICHEVER IS GREATER.
The above limitations may not apply to you if your jurisdiction does not allow the exclusion of certain warranties or limitations of liability.
You agree to defend, indemnify, and hold harmless Tuguang Logistics, its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.
If you download our Apps from the Apple App Store or Google Play Store, the following terms apply:
We may provide updates to our Apps from time to time. By installing an update, you agree to be bound by these Terms and any additional terms included with the update.
Our free applications display advertisements from third-party networks. You acknowledge that advertisers may collect certain information as described in our Privacy Policy.
Our applications may have age ratings in app stores. You are responsible for ensuring that you or users under your supervision meet the age requirements.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your information.
We collect various types of information as described in our Privacy Policy, including:
Your information may be transferred to and processed in countries outside your country of residence, including China and the United States, where we have servers and partners.
You may stop using our services at any time. You may also delete your account through your account settings or by contacting us.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon termination, your right to use our services will cease immediately. Sections that by their nature should survive termination shall survive, including ownership provisions, warranties, disclaimers, indemnification, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration.
If you are accessing our services from outside China, you acknowledge that you are responsible for compliance with local laws.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tuguang Logistics regarding your use of our services.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.
All notices shall be in writing and shall be deemed to have been given when sent to the email address you have provided or when posted on our website.
We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, acts of war, terrorism, or governmental actions.
If you have any questions about these Terms, please contact us:
Zhengzhou Tuguang Logistics Technology Co., Ltd.
No. 154, 10th Floor, Unit 1, Building 1, No. 89 Hongye Road,
High-tech Industrial Development Zone,
Zhengzhou, China
Email:
support@tuguanglog.com
yanlei@tuguanglog.com
Website: https://tuguanglog.com