1. General Privacy Policy
1.1 Introduction
Zhengzhou Tuguang Logistics Technology Co., Ltd. ("Tuguang Logistics," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tuguanglog.com (the "Site"), use our mobile applications (the "Apps"), or engage with our services.
1.2 Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, postal address, company name, job title, and other contact information.
- Technical Data: IP address, browser type, operating system, device identifiers, and usage information when you visit our website or use our apps.
- Location Data: GPS coordinates and other location information when you use our mobile apps with your permission.
- Logistics Data: Shipment information, delivery addresses, tracking data, and other information related to logistics services.
- Payment Data: Payment card information and billing addresses (processed securely through third-party payment processors).
- Communication Data: Records of correspondence when you contact us via email, phone, or our website.
1.3 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To process and fulfill logistics orders and shipments
- To send you service-related communications
- To respond to your inquiries and support requests
- To improve our website, apps, and services
- To personalize your experience
- To send marketing communications (with your consent)
- To display advertisements through our apps
- To comply with legal obligations
1.4 Information Sharing
We may share your information with:
- Service providers and business partners who assist in our operations
- Third-party advertisers and ad networks (see Advertising section below)
- Analytics providers
- Legal authorities when required by law
- Business transferees in case of merger or acquisition
2. EU General Data Protection Regulation (GDPR)
2.1 Legal Basis for Processing
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide services under a contract
- Legitimate Interests: Processing for our legitimate business interests that don't override your rights
- Consent: When you have given explicit consent
- Legal Obligation: Processing required to comply with applicable laws
2.2 Your GDPR Rights
If you are an EEA resident, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge Complaint: File a complaint with a supervisory authority
2.3 Data Transfers
When we transfer data outside the EEA, we ensure appropriate safeguards through:
- EU-U.S. Privacy Shield Framework
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules
- Other approved transfer mechanisms
2.4 Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer at: privacy@tuguanglog.com
3. California Consumer Privacy Act (CCPA)
3.1 California Privacy Rights
If you are a California resident, you have specific rights under the CCPA:
- Right to Know: Request disclosure of personal information collected, used, disclosed, or sold
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt out of the sale of personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
3.2 Categories of Information Collected
In the preceding 12 months, we may have collected:
- Identifiers (name, email, IP address, device IDs)
- Commercial information (services purchased, inquiry history)
- Internet activity (browsing history, interactions with our website)
- Geolocation data (GPS location with consent)
- Professional information (employer, job title)
3.3 Do Not Sell My Personal Information
California residents may opt out of the sale of personal information. To exercise this right, contact us at privacy@tuguanglog.com or visit our Do Not Sell My Information page.
3.4 California Shine the Light Law
California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents to request information about our disclosure of personal information to third parties for marketing purposes.
4. Children's Online Privacy Protection Act (COPPA)
4.1 Age Restriction
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
4.2 Parental Rights
Parents or guardians who believe their child under 13 has provided us with personal information may contact us at privacy@tuguanglog.com to request deletion of the information.
4.3 Age Verification
We implement age verification mechanisms and parental consent procedures where required by applicable law, including:
- Age gates on our website and apps
- Request for parental consent for users under 13
- Limited data collection for users who indicate they are under 13
4.4 School-Directed Services
If our services are used in school settings, we comply with FERPA (Family Educational Rights and Privacy Act) requirements and work with educational institutions to ensure proper parental consent.
5. Apple App Store Compliance
5.1 App Store Guidelines Adherence
Our iOS applications comply with Apple's App Store Review Guidelines, including:
- Data Collection Transparency: Clear disclosure of data collected and its purposes
- Ongoing Permission Requests: Proper handling of permission requests for location, notifications, and other features
- Parental Gate: Implementation of parental gates for age-inappropriate content and features
- Account Deletion: Ability to delete accounts and associated data as required
- Kids Category: If applicable, compliance with App Store Kids Category guidelines
5.2 Required Disclosures (Apple)
We provide the following information for App Store listings:
- Privacy nutrition labels as required by Apple
- Data types collected (location, usage, contact info, etc.)
- Whether data is linked to user identity or device
- Purpose of data collection
- Third-party SDK usage
5.3 App Tracking Transparency
Our iOS apps implement App Tracking Transparency (ATT) as required by Apple. Users are presented with a clear tracking permission prompt before any tracking activity occurs.
6. Google Play Store Compliance
6.1 Google Play Developer Program Policies
Our Android applications comply with Google Play Developer Program Policies:
- Data Safety Section: Accurate completion of Data Safety forms in Google Play Console
- Prominent Disclosure: Clear in-app disclosures for sensitive permissions and data collection
- Children's Apps: Proper classification and compliance for apps serving children
- Familyads Policy: Compliance with Google Play's advertising policies for family-friendly apps
- Data Deletion: Support for data deletion as required by policy
6.2 Required Disclosures (Google Play)
We provide comprehensive information including:
- Types of data collected (app activity, device/other IDs, location, financial info, etc.)
- Whether data is shared with third parties
- Security practices implemented
- Opt-out mechanisms where applicable
- Target audience and age-appropriateness
6.3 Play Protect and Security
Our apps undergo regular security reviews and comply with Google's security best practices to maintain trust and protect user data.
7. Advertising & Monetization
7.1 Overview
Our mobile applications are free to download and use. To support our services and keep our apps free, we display advertisements from third-party advertising networks. This section explains our advertising practices and the measures we take to protect your privacy.
7.2 Advertising Networks We Use
We integrate with the following advertising platforms to display ads in our applications:
- Google AdMob: Google's mobile advertising platform
- Facebook Audience Network: Facebook's mobile ad network
- Unity Ads: Unity Technologies' advertising solution
- AppLovin MAX: AppLovin's programmatic advertising platform
- ironSource: Mobile monetization and advertising platform
- Chartboost: Mobile gaming and app advertising platform
- Vungle (by Liftoff): In-app advertising platform
- MoPub (Twitter): Twitter's mobile ad mediation platform
- Pangle: TikTok's advertising platform
- MINTEGRAL: Global mobile marketing platform
- AdColony: Mobile video advertising platform
- Tapjoy: Mobile advertising and monetization platform
- InMobi: Mobile advertising and marketing platform
- Ogury: Mobile data and advertising platform
- DT Exchange: Desktop and mobile advertising platform
7.3 Types of Advertisements
Our applications may display the following advertising formats:
- Splash Ads: Full-screen advertisements displayed during app launch/loading
- Rewarded Video Ads: Video advertisements that users can watch to receive in-app rewards (coins, extra features, etc.)
- Interstitial Ads: Full-screen advertisements displayed between content or during transitions
- Banner Ads: Rectangular advertisements displayed at the top or bottom of the screen
- Native Ads: Advertisements styled to match the app's design and content
- Playable Ads: Interactive advertisements that allow users to preview content
7.4 How Advertising Works
When you use our apps:
- Advertising networks may collect device identifiers (such as GAID on Android and IDFA on iOS)
- Information about your app usage and interactions with ads may be collected
- This data is used to deliver targeted advertisements based on your interests
- Advertisers may use this data to measure ad effectiveness
- Your location (with permission) may be used to show locally relevant advertisements
7.5 Data Collection for Advertising
Our advertising partners may collect and use:
- Device identifiers (GAID, IDFA)
- Device information (type, operating system, screen size)
- Location data (precise or approximate, with consent)
- App usage data and interaction patterns
- Advertising ID and ad targeting preferences
- Cookies and similar tracking technologies (for web-based ads)
7.6 Controlling Advertising
You can control how advertising data is used:
- Limit Ad Tracking (iOS): Go to Settings > Privacy > Advertising > Enable "Limit Ad Tracking"
- Opt Out of Personalized Ads (Android): Go to Settings > Google > Ads > Enable "Opt out of ads personalization"
- Reset Advertising ID: You can reset your advertising ID at any time, which removes the association with previous data
- In-App Settings: Some apps may offer ad-related settings within the app itself
7.7 Advertising Compliance
We ensure our advertising practices comply with:
- IAB Transparency and Consent Framework: Implementation of consent management platforms
- GDPR: Legal basis for processing advertising data in the EEA
- CCPA: Support for "Do Not Sell My Personal Information" rights
- COPPA: Restrictions on behavioral advertising to children under 13
- App Store Policies: Compliance with Apple's advertising guidelines
- Google Play Policies: Compliance with Google Play's ad policies
7.8 Ad Mediation and SDK Updates
We use ad mediation platforms to optimize ad fill rates and eCPMs. Our advertising SDKs are regularly updated to ensure compliance with the latest platform policies and privacy regulations.
7.9 Third-Party Ad Links
Clicking on advertisements may take you to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
8. Data Security
8.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
- Secure coding practices
8.2 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The retention period varies depending on the type of data and the purpose of collection.
8.3 Data Breach Notification
In the event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
9. International Data Transfers
9.1 Global Operations
Our company is based in China, but we operate globally. Your data may be transferred to and processed in countries other than your country of residence, including the United States, European Union member states, and other countries where our servers or service providers are located.
9.2 Transfer Mechanisms
For international transfers, we implement appropriate safeguards:
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules for intra-group transfers
- Adequacy decisions by relevant authorities
- Other approved transfer mechanisms
9.3 Country-Specific Requirements
We comply with data protection requirements in various jurisdictions, including but not limited to:
- European Union: GDPR compliance
- United States: CCPA, COPPA, state-specific privacy laws
- United Kingdom: UK GDPR post-Brexit
- Brazil: Lei Geral de Proteção de Dados (LGPD)
- Canada: PIPEDA compliance
- Australia: Privacy Act 1988 compliance
- Japan: APPI compliance
10. Cookies and Tracking Technologies
10.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (web beacons, pixel tags, local storage) to enhance your experience and analyze usage.
10.2 Types of Cookies We Use
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Targeting/Advertising Cookies: Deliver relevant advertisements
10.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
For significant changes, we will provide additional notice through:
- Email notification to registered users
- Push notifications through our apps
- Banner announcements on our website